We offer free shipping for all the orders above $35, so most items in our website are free shipping.
FAQs
Do you offer free shipping for all products?
Can it be any cheaper if I buy more?
The price is adjustable according to orders' quantity, as massive production will decrease factory's manufacturing cost, for orders below $100/ 1 piece/ 1 set, please pay attention to our promotion. If you want purchase more, please email to silkerocs@outlook.com for details discussion.
Can you customize product or do embroidery?
Yes, we can customize or do embroidery for orders with more than 10 pcs with extra service fees, please tell us your requirement via email silkerocs@outlook.com, we'll discuss details with you.
How long can I get my parcel?
Please refer to our Shipping Info.
Can I refund or replace my parcel?
Please refer to our Return & Refund Policy.
Which grade is your silk fabric?
All our products are made of eco-friendly, Oeko-Tex Standard 100 fabric, containing natural protein and 18 essential amino acids.
The natural cellular albumen in silk helps to speed up the metabolism in your skin and postpone the aging process. Unlike cotton, silk will not absorb your natural moisture from your face or hair, thus leaving your skin and hair with the right moisture balance in the morning.
It can also help with protection of hair as it will not pull on your hair follicles or cause friction in your hair. Silk will also help you maintain your hairstyle, leaving you with less trips to the salon.
Do you do wholesale?
Yes, Whatever you order 1 piece or bulks, all have quality insured. Generally, wholesale is for roll of no less than 100pcs. Please email to silkerocs@outlook.comwith below infos, we'll get back to you within 1-2 days:
1. Are you a re-seller or retailer?
2. Which market are you targeting?
3. What're your interested products with expected quantity?
4. Do you want label or package?
5. Any extra specific requirement?
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.